where i stand on this is pretty obvious, but still to reinforce my point, here are my comments on Esteban's blog
http://tinyurl.com/r2x6vd
i dont see SCRM as anything new but an evolution of CRM and not a revolution. at the end of the day the adoption of social technologies isn't radically going to change the face of business.
Wednesday, September 16, 2009
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